These Terms of Use govern your access to and use of the glimmer-zenith website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Definitions
In these Terms:
- "We," "us," or "our" refers to glimmer-zenith
- "You" or "your" refers to the user of our website or services
- "Website" refers to glimmer-zenith.com and all associated pages
- "Services" refers to the social benefits advisory services we provide
2. Use of Website
2.1 Permitted Use
You may use our website for lawful purposes only and in accordance with these Terms. You agree not to use the website:
- In any way that violates applicable laws or regulations
- To transmit or procure the sending of any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
2.2 Prohibited Activities
You agree not to:
- Use any robot, spider, or other automatic device to access the website
- Introduce any viruses, Trojan horses, worms, or other malicious code
- Attempt to gain unauthorized access to any portion of the website
- Interfere with or disrupt the website or servers
- Copy, reproduce, or distribute any content from the website without authorization
3. Services
3.1 Nature of Services
We provide advisory services to assist Australians with social benefits applications. Our services include:
- Eligibility assessments
- Application preparation and submission
- Liaison with government agencies
- Appeals and review support
3.2 No Guarantee of Approval
We cannot guarantee the approval of any social benefits application. Eligibility is determined by government agencies based on legislated criteria. Our role is to prepare and submit applications to the highest professional standard, but final decisions rest with the relevant agencies.
3.3 Client Responsibilities
When you engage our services, you agree to:
- Provide accurate and complete information
- Supply all requested documentation in a timely manner
- Disclose any changes in your circumstances that may affect your application
- Pay our service fees as agreed
- Comply with all requests from government agencies
3.4 Service Limitations
Our services are advisory only. We are not:
- Legal practitioners providing legal advice
- Financial advisors providing financial product advice
- Medical professionals providing health advice
- Government agencies making eligibility decisions
4. Intellectual Property
4.1 Our Content
All content on this website, including text, graphics, logos, images, and software, is the property of glimmer-zenith or our licensors and is protected by Australian and international copyright laws.
4.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not include the right to:
- Reproduce, distribute, or publicly display our content
- Modify or create derivative works
- Use our content for commercial purposes
- Remove any copyright or proprietary notices
5. User Content
5.1 Information You Provide
When you submit enquiries or provide information through our website, you grant us a license to use that information to provide our services and communicate with you.
5.2 Accuracy of Information
You represent and warrant that all information you provide is accurate, complete, and not misleading. Providing false or misleading information may result in termination of our services and could affect your social benefits applications.
6. Fees and Payment
6.1 Service Fees
Our service fees are clearly stated on our website and in our service agreements. All fees are in Australian dollars (AUD) and are inclusive of GST where applicable.
6.2 Payment Terms
Payment is required before we commence work on your application, unless otherwise agreed in writing. We accept payment via bank transfer, credit card, or other methods as specified.
6.3 No Refunds
Our service fees are non-refundable once work has commenced, except as required by Australian Consumer Law.
7. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.
8. Disclaimer of Warranties
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:
- Warranties of merchantability or fitness for a particular purpose
- Warranties that the website will be uninterrupted or error-free
- Warranties regarding the accuracy or reliability of information
9. Limitation of Liability
To the fullest extent permitted by Australian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim arising from our services shall not exceed the fees you paid for those services.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your breach of these Terms
- Your violation of any law or regulation
- Your violation of any rights of a third party
- Your use of our website or services
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites. Accessing third-party websites is at your own risk.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.
13. Termination
We may terminate or suspend your access to our website immediately, without prior notice, for any breach of these Terms.
Upon termination, your right to use the website will cease immediately, but provisions that by their nature should survive termination (including liability limitations and dispute resolution) shall remain in effect.
14. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria.
15. Dispute Resolution
If you have a dispute with us, please contact us first to attempt to resolve it informally. If we cannot resolve the dispute informally, you agree to submit to binding arbitration or mediation before pursuing litigation.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and us regarding your use of our website and services.
18. Contact Information
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia
19. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy implied or imposed by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.