glimmer-zenith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our website
- Engage our services
- Communicate with us via email or other channels
- Subscribe to our communications
This information may include:
- Name and contact details (email address, phone number, mailing address)
- Date of birth and age
- Financial information (income, assets, liabilities)
- Medical information (health conditions, disabilities, medical reports)
- Government identifiers (Medicare number, Centrelink Customer Reference Number)
- Employment history and status
- Family and household composition
- Any other information relevant to assessing social benefits eligibility
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Date and time of visit
How We Use Your Information
We use the personal information we collect to:
- Assess your eligibility for social benefits programs
- Prepare and submit applications on your behalf
- Communicate with government agencies regarding your applications
- Provide you with updates on your application status
- Respond to your enquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
- Send you service-related communications
How We Share Your Information
We may share your personal information in the following circumstances:
With Government Agencies
When you engage our services, we share relevant personal information with government agencies (such as Services Australia, the NDIA, or My Aged Care) as necessary to process your applications and communicate on your behalf.
With Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Cloud storage providers
- Email and communication platforms
- Document management systems
- Payment processors
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or illegal activity
- Protect the safety of our staff, clients, or others
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure password-protected systems
- Regular security assessments
- Limited access to personal information on a need-to-know basis
- Staff training on privacy and data security
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For clients who engage our services, we typically retain records for seven years after the completion of our engagement, in accordance with professional standards and legal requirements.
Your Rights
Under Australian privacy law, you have the following rights regarding your personal information:
Access
You have the right to request access to the personal information we hold about you.
Correction
You have the right to request correction of inaccurate or incomplete personal information.
Deletion
You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain information.
Objection
You may object to certain uses of your personal information, such as direct marketing communications.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia
Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]